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In Store at NorthPoint Pets

Testimonials

Testimonials

Cory McManamy

I had to pick up dog food the other day and I gave a call to Northpoint, not only was it easy to do but everything done with Leah was awesome! She was courteous, and answered all my questions. When I arrived, less than thirty minutes later, my order was right outside the door with a sticky note. I can’t appreciate Northpoint more for making me feel safe. I’m happy to be able to support a local business and be able to get what I need in the same day!

Piper

Thank you to Northpoint Pets in town from Piper. Her food supply was getting low. I called and ordered a nice big bag. Same day pick up, same price at the big delivery chains… ready in MINUTES. Packed with care and came with a goody bag of treats to try! THANK YOU!!!

Kinsey Dowse

Northpoint is in a league of its own. The store is always clean and organized. They only carry the best of the best in terms of products, and their staff are some of the most knowledgeable people in the industry.

Northpoint is the ONLY place I trust with my dogs nutrition. They have such a variety of top of the line products and supplements you can’t find anywhere else, and the prices are incredibly fair for the value you’re getting. It’s always personalized service with a smile!
My dog is the healthiest he has ever been, all due to the advice of the staff at Northpoint. His coat is shiny and thick, he has the energy of a puppy, and we no longer deal with a sick belly. They have healthy, natural alternatives that you can’t find anywhere else.

I could rave about the team at Northpoint pets for hours. They are knowledgeable and friendly and really, truly have a passion for what they do- it shines thru with every interaction. I have asked them countless questions and they have always taken the time to answer each one in a way I can understand. They have kept me included in the plan for my dogs health and nutrition, rather than telling me what to do. My pup loves those ladies!!

Kinsey

I don’t usually share reviews like this, but I know I’ve got a lot of animal lover friends & these guys are so phenomenal I couldn’t NOT shout it from the rooftop. If you have a 4 legged friend that you love, you NEED to go to NorthPoint. They carry only the best of the best – food, treats, supplements, toys. Nicci and her staff are all incredibly knowledgeable and friendly..even when Brody tried to sneak a bag of treats 🤦🏼‍♀️. They answered all 8 billion of my questions, making sure to explain the reasons why they were recommending certain things and educating me instead of just throwing products at me. She’s got samples to try to make sure even the pickiest pups are happy. Ya’ll know I’m obsessed with my dog, so trusting them with my dogs nutrition is a big deal. My dog officially eats better than I do and I’m so happy knowing I’m giving him top of the line products to keep him healthy and happy for as long as possible. They genuinely care about their customers- both 2 and 4 legged- and it shows. They even have pet wash stations to keep your dog (& your bathroom) in top notch shape. Plus, you’re supporting small business so it’s a win-win-win!

We are customers for life!! I know my dude is going to be dreaming of the cookie ladies tonight 😂

Executive Director of Canine Operations

Good morning Nicci. I just wanted to reach out and thank you for coming down and giving us the K9 Nutrition presentation. The word has spread like wild fire, and staff are really taking K9 nutrition a lot more seriously. You made a huge impact on our unit, and for that I say THANK YOU. I will keep in touch with questions that may arise.

Lauren and Bryan H.

I just wanted to take a moment to thank you so much for all of your help on Saturday. We tried the Zen Pen for the first time after a 1.5 mile walk yesterday morning where Griffin was visibly sore and he was able to get comfortable and very soundly sleep afterwards without readjusting or anything. We are really excited to put it to the test and to see the results. You have always gone above and beyond to help us adjust to our dogs changing needs as they age, through illness and just to keep life interesting and fun and we can’t possibly thank you enough.

Katie C.

Been shopping here for years! The staff is awesome and I was shocked when I found out they are less expensive than big box stores! It definitely pays to shop local and my dogs love going in here!

Gundrun J.

Found my NEW go-to place for my cat’s food. Brands I have not heard of, my favorite brand, and a super dedicated and knowledgeable owner, Nicci. She offers super good pricing and will try and beat what you are currently paying when she can. Offers good multi-purchase plans, with your 13th bag free, same with cases. If you are into or looking to get into natural, grain-free or raw diets, learn here, you won’t be sorry.

Lori L.

Nicci and the whole staff at NorthPoint Pets are knowledgeable and passionate about animals. They can be your local shop for food, treats, toys and everything in between for all your animals or they can be the bridge between you, your vet & your pet’s best health. They approach every situation with years of experience & training to back up their recommendations. You can find holistic solutions to everyday problems, but they’ll never try telling you there’s only one way to solve a problem. They design specialty diets when needed, can advise about allergy treatments, offer holistic flea & tick solutions; their services run the gamut. In fact, if you have a problem with your pet I’m pretty sure they’ll have a safe solution for you that’s more than worth trying. It’s rare to find all this in one place & we are fortunate to have it so close to home. They now have an online presence too so you can avail yourself of their great solutions wherever you live. HIGHLY RECOMMEND!!!

Jenni M.

I had never heard of this store before but discovered them after calling around in an attempt to find food for our recently adopted piglet. Although they did not carry it in stock, they happily looked it up and special ordered it for me. It came in sooner than expected and they called me as soon as it arrived. Thank you for taking the extra step and helping me out after several other places simply said it wasn’t something they had. Not only did that extra step in customer service help me out tremendously, but it gained your business a new loyal family as well. We will certainly recommend to anyone with pets.

Lisamaria P.

Amazing customer service! Nicci was so helpful and assisted me in selecting the best products to meet the needs of my sick cat. I was immediately struck by how knowledgeable she was about the products in the store — and extremely impressed that she took the time to hand select (and explain the benefits of) the foods to best meet my cat’s needs. My only regret is that I did not find this place sooner. Thanks to Nicci, I will be a customer for life! I plan on telling all my friends with pets about this store. Thank you again!

Jennifer A.

This store and its staff are fantastic! One of our three dogs has a sensitive belly and they have done so much to help us take care of her. They helped us special order food that was tough to get, and when the manufacturer stopped making it, they sent us home with a number of samples they recommended for our girl. They picked some good ones! We’ve successfully transitioned, three happy dogs, and three happy bellies! My puppers and I strongly recommend!!

Crysta A.

I recently moved to Cheshire and am so lucky to have walked into this store! I have encountered the most knowledgeable and helpful staff all of whom have provided information and guidance on products that have genuinely had a positive impact on the quality of life for my dog, Jackson! At the same time, those options were more economical than what I had been doing for him in the past and much healthier. Dennis in particular provided exceptional insight and recommendations for resolving Jackson’s skin allergies; no more redness, less itching, and best of all, no more medications that made him sluggish. I appreciate and respect the genuine love for animals that seems to exude from this place! I wouldn’t go anywhere else for any of my pet-related purchases after what they have helped with. Thank you!

Michelle R.

Nicci and her staff are hands down the best! Their knowledge on pet nutrition and the commitment and compassion they show their customers is second to none! I have two dogs with very different needs (one with horrible allergies and one with a chronic, progressively debilitating condition) and Nicci has personally helped me figure out ways to support both on several occasions without breaking the bank. I live just a few minutes from 2 big box pet stores but gladly drive the extra 20 minutes to support this business and get the attention and help I always receive from Nicci and her staff. Highly recommend!

Jackie W.

So friendly and so helpful!! I got a new puppy and I was looking to get the best advice on foods and raw and I found it here! Excellent staff who were so wonderful and willing to help. Knowledged in both raw and kibble feeding. I will never go anywhere else for help with my puppy.

Ashley E.

Whether you are looking to introduce some new healthy treats into your pet’s diet or looking to give your pet’s diet a complete overhaul, this is your store!! Not only do they carry high-quality products, but the support and knowledge of the entire team is also nothing short of incredible! I cannot say enough good things about Nicci and the entire team! When I first discovered NorthPoint Pets and Nicci, my puppy was pretty sick. Not only did Nicci sit down with me one on one to customize a diet, but she has also been a continuous source of support and knowledge throughout the entire process and way beyond. It has been 2 months and Maverick is symptom-free and one happy boy! Thank you, Nicci!

Rachel S.

What a positive experience I had in this store this evening. I came in explaining that my dogs were very picky and not eating their food. Two young ladies spent the time to ask questions and gave me a few sample bags they thought my dogs may like. Therefore, I didn’t have to spend money on another bag of food they wouldn’t eat. I came home gave them the sample to try and they gobbled it right up. I will be back tomorrow to purchase the full-size bag! Thank you for the absolutely wonderful customer service!!!!

Tiffanny M.

Nicci and her girls are just fabulous. Just walking in you feel the love and compassion. Worth the drive and worth bringing the pups in to see the cookie ladies. Because of Nicci my 4 boys are not just living their best life but thriving in their best life. Cancer, Addison’s and severe digestive issues are no longer holding any of them back. Couldn’t be happier with all the amazing advice I’ve gotten here over the years. Thank you girls!!

Katherine L.

Our GSD has never been a fan of baths, but the DIY dog wash at NorthPoint makes bathing her so much easier. Their bath packages are super affordable, and you can bring your own supplies or use the provided brush, towel, and shampoo! I love that they include the use of a blow dryer — it makes my pup’s coat nice and fluffy! Zoe’s favorite part, though, is picking out a treat after her bath. She loves the Raw Bar freeze-dried salmon skins! I highly recommend NorthPoint Pets for all your fur baby’s needs!

Danielle D.

Nicci and her staff are a wealth of knowledge and NorthPoint Pets is so much more than just a pet food store. The staff does not take an all-or-nothing approach towards raw feeding. If you can’t afford to go full raw they can help you boost the nutritional quality of your kibble. And if full raw is your jam they will support you the entire way and keep you up to date on best quality products for your pup/cat. Likely going to be my go-to shop for all my raw feeding need.

Want to learn more?

Check out our Journal for more information about the store and the latest research and content to keep your pet safe from the NorthPoint Pets team!

    • The Big Miss: Is No-Hide® Actually Rawhide?

      A ‘consumer advocate’ recently stirred up drama from July 2017 re-circulating an article (figure 1) claiming that Earth Animal No-Hide® treats were rawhide, again. This was on the heels of the announcement of a class-action lawsuit (figure 2) against Earth Animal Ventures (EAV) questioning the ingredients and sourcing of No-Hide® products. I didn’t think I would have to address this issue

      Read More
    • Nutrition Exposed: Is Your Food Adequate?

      You’ve likely been told to focus on the top 5 ingredients and the percentage of protein or fat when it comes to picking out food for your pet. While these may appear to be important, they aren’t the ideal way to pick out food. None of these factors consider what happens to ingredients when they are processed and enter a dog or cat’s body. Believe…

      Read More
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    Chapel

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